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We shine as one of the
UK's Best Workplaces
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Avasant
Innovator
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ResultsCX Named
'Innovator'
in Avasant's CX Center Business Process Transformation
RadarviewTM Assessment 2025-26
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CX
Excellence
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Driving CX excellence
across the UK and Europe
Your trusted partner for unparalleled
customer experience solutions
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Compliance
& CX
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Compliance at
the core
CX operations designed with regulatory insight
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Global
presence
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Global presence,
local expertise
The right-shore model to agile, multilingual CX, backed by
local insight and global footprint.
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Complaints
Outlook
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Complaints Outlook 2024
Navigate the evolving complaints landscape and unlock the secrets
to tranforming your complaints to strategic opportunities.
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UK's Best
Workplace

The UK and Europe embody distinct social, economic, and cultural narratives. While this inherent diversity poses significant challenges to establishing a unified customer experience, it also presents considerable opportunities for companies to craft bespoke experiences that resonate both locally and globally.

ResultsCX is one of the largest Customer Experience Management (CXM) providers in the UK and Europe, with a workforce exceeding 6,000 people. Our robust onshore (UK&I), nearshore (Bulgaria), and offshore (South Africa, India, Philippines) capabilities enable us to support leading UK companies effectively. In the UK, our stellar clientele includes 8 of the top 10 banks, 6 of the top 10 general insurers, 2 of the top 5 energy companies, and 3 of the top 6 water companies.

In this digital-first world, to get CX right, businesses need to shift focus from driving operational excellence to powering business outcomes and prioritizing digital CX investments to maximize impact. Our digital-led approach drives measurable outcomes by expertly managing complex, high-volume customer interactions, ensuring excellence throughout the complaints journey, and transforming your customer experience.

Revenue Acceleration. Cost Optimisation. Enhanced Experience.
#ResultsMatter

  • Backed by 6,000 agents serving 60+ clients in the region, we offer the scale and capabilities needed to set up and run some of UK and Europe’s largest customer service operations.
  • Our AI-driven hiring, training and agent empowerment solutions enable seamless scalability and resolution-centered experiences.
  • Ensuring complaints excellence is a top priority for us. Through Huntwood, a ResultsCX company, we have successfully executed 400+ complaints projects in the last five years.

Delivering exceptional CX Management across verticals

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ecommerce

Banking & Financial Services

Customer experiences that blend digital innovation with human interaction, ensuring compliance and integrity.

Insurance

Agile, digitally driven CX strategy to elevate the customer journey while streamlining costs.

Utilities

Guiding our clients through the complexities of regulatory challenges and helping them deliver unparalleled experiences.

Telecom, Media & Technology

Tailored customer experience and back-office solutions designed specifically for TMT businesses, to enhance customer journey and deliver measurable business impact.

Retail & Ecommerce

Drive higher conversions and lifetime value through seamless, omnichannel CX.

Health & Lifesciences

Balance empathy with accuracy to deliver compliant, patient-first support.

Travel, Transportation & Hospitality

Create memorable experiences through proactive support and real-time problem resolution.

Private Equity

Private equity success is built on value creation. We help improve operational efficiency, transform customer experiences, and enhance profitability.

Startup Scaleups

Tailored outsourcing services to meet all your needs across end-to-end customer lifecycle
Explore what’s possible
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ResultsCX + Huntswood #StrongerTogether

Together, ResultsCX and Huntswood offer a powerful combination of global scale, deep industry expertise, and digital-first CX solutions. Huntswood brings decades of experience in regulated industries like BFSI, Energy, and Utilities, with proven leadership in complaint management, remediation, and fraud resolution. Combined with ResultsCX’s digital innovation and global delivery footprint, we deliver compliant, high-performing customer experiences from our onshore, near-shore, and off-shore locations that meet the evolving needs of today’s businesses.

Explore Huntswood

Advisory-led CX services across customer lifecycle

with deep digital capabilities

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Sales & Customer
Acquistion
Accelerate growth with data-driven sales & customer acquisition strategies
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Customer
Service
Streamline customer engagement, boost customer satisfaction and loyalty
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experience
Technical
Support
Tap into efficient, reliable tech support when and where needed
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Complaints
& Remediation
Turn customers into brand-advocates with resolution-centred complaints management
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Back Office
Combine digital technology with process expertise to drive CX success
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Billing
& Collections
Boost recovery rates with empathetic, customer friendly collections.
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Fresh insights and actionable strategies to better support vulnerable customers amid ongoing challenges.
Download the whitepaper

Unlock the value in complaints with our latest edition of the Complaints Outlook Report

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Know more

Digital-first approach + Human touch + Right-shore delivery

We take a holistic approach to CXM, blending digital-first engagement with the human touch, to deliver outstanding omnichannel experiences – all while maintaining a steadfast focus on quality and compliance. Our right-shore global delivery model comprising onshore, nearshore, offshore, and work-from-home teams, optimises costs and ensures the agility required to rapidly adapt to changing customer preferences.

ResultsCX UK and Europe Locations

Onshore

2,000+ agents across four locations in the UK and Ireland

Nearshore

1,750+ agents across two locations in Bulgaria

Offshore

2,200+ agents across two centers in South Africa

#ResultsMatter

VIEW ALL CASE STUDIES
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We help over

165+ global brands

accelerate revenue, optimise cost, and enhance customer experience

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ResultsCX impact

As a purpose-led company, we strive to measure our impact through an ESG lens. Our focus is on improving resource efficiency, advancing inclusivity, and accelerating transparency in our daily operations. By continually evaluating and refining our strategy, assessment tools, and training, we aim to grow sustainably while positively impacting our people, communities, and the planet.

Learn more
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Check out career opportunities in the UK and Europe

Contribute to our highly motivated teams, make a difference in the lives of millions of customers.

The ResultsCX Way
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Experience,
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